Tag: Leadership
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How I Manifested a Speaking Gig
A couple years back, in the pre-covid era, I attended a leadership summit for customer support leaders in the tech industry. I even wrote about it! At that conference I said, “I’m going to speak at the next one.” What was normally an annual event happened almost three full years later, in Portland, Oregon. And…
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Conferencing for Connection at Support Driven Leadership Summit
A few months ago, I threw my hat into the ring to attend the annual Support Driven Leadership Summit, eager to embrace any opportunities my company presents to hone my leadership skills, especially if I get to learn from other experts in the field. The summit brought together leaders in the tech world’s customer support…