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Lessons from Being Laid Off
During the great recession of 2007-2009, I was laid off from my job. I was 29 years old, living in Los Angeles, unhappily married, immersed in my first yoga teacher training, and working full time as a program coordinator for a literacy non-profit. At that time, I saw being laid off as a gift. Here’s…
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How not to be a shut-in
I was at a backyard party at my neighbor’s house the other night, enjoying a freshly made gooey chocolatey s’more (yummmm), when I overheard one of the guests say she works from home and feels like a recluse. Her words exactly: “I’m a shut-in.” Of course my interest was piqued and I butted into the…
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The Story I’m telling myself is…
I had one of those days recently when I wasn’t feeling my best, and didn’t behave in a way that I’m proud of. To put it more bluntly, I felt like shit and acted like an asshole. In my haste to resolve an issue with a customer’s account, I did a minimal amount of research,…
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Conferencing for Connection at Support Driven Leadership Summit
A few months ago, I threw my hat into the ring to attend the annual Support Driven Leadership Summit, eager to embrace any opportunities my company presents to hone my leadership skills, especially if I get to learn from other experts in the field. The summit brought together leaders in the tech world’s customer support…